// LEGAL
Last updated: 1 June 2025. These terms govern all bookings made through kypyway.com and all transport services provided by KypyWay. By submitting a booking request, you agree to these terms.
In these Terms:
A booking is not confirmed until KypyWay sends a written Confirmation to the email address provided by the Client. Submission of a booking request does not constitute a binding agreement.
KypyWay reserves the right to decline any booking request without providing a reason. In such cases, any payment received will be refunded in full.
The Client is responsible for providing accurate information at the time of booking, including passenger count, luggage requirements, flight numbers, pickup address, and any special requirements. KypyWay is not liable for service failures arising from inaccurate information provided by the Client.
Minimum booking lead times: standard airport transfers — 2 hours; border crossing transfers — 4 hours; group bookings of 3+ vehicles — 48 hours. Same-day bookings outside these windows are accepted at KypyWay's discretion for corporate account holders only.
All prices quoted are in Canadian dollars (CAD) unless stated otherwise. Quoted prices include standard airport pickup fees and bridge/tunnel tolls on confirmed routes. Prices exclude:
Individual clients are required to pay in full prior to or at the time of service confirmation. Accepted payment methods: Interac e-Transfer, Visa, Mastercard. KypyWay does not accept cash payment in vehicles.
Corporate account holders are invoiced at month-end on net 15 (Starter) or net 30 (Business and Enterprise) terms. Overdue invoices are subject to interest at 1.5% per month.
Prices are fixed at confirmation. Fuel surcharges, congestion charges, or road toll increases that occur after confirmation and before the Journey date are absorbed by KypyWay and not passed to the Client.
Cancellation by the Client:
Booking modifications (change of date, time, or route) are accepted without charge up to 4 hours before the scheduled pickup, subject to vehicle availability. Modifications that constitute a material change in the service (new route, different vehicle class) may result in revised pricing, communicated before the modification is confirmed.
In the event of KypyWay cancelling a confirmed booking due to circumstances within its control (vehicle breakdown not substituted, driver unavailability), a full refund will be issued and reasonable alternative transport arrangements will be communicated to the Client.
KypyWay is not liable for cancellations or service modifications required due to circumstances beyond its control (force majeure), including but not limited to: severe weather events closing roads, declared public emergencies, border closures, or government orders restricting movement.
KypyWay will make all reasonable efforts to fulfil each Journey at the confirmed time. Punctuality targets are a commitment, not a guarantee. KypyWay is not liable for delays caused by traffic conditions, border wait times, road closures, or other factors outside its operational control.
For airport arrival pickups, KypyWay monitors the assigned flight in real time. The free waiting period begins when the flight lands, not at the originally scheduled arrival time. The free waiting window is 45 minutes from landing for international arrivals and 30 minutes for domestic arrivals.
Extended waiting beyond the free window is billed at CAD $35 per 30 minutes for sedans and SUVs, and CAD $50 per 30 minutes for vans. For border crossings, the free waiting period is 45 minutes after reaching the crossing; extended border delays beyond this are billed at CAD $40 per 30 minutes. All waiting rates are disclosed in the Confirmation.
KypyWay vehicles do not carry goods on behalf of passengers for customs or commercial purposes. Passengers are solely responsible for all items they bring into the vehicle and for all customs and immigration declarations at border crossings.
Passengers are expected to treat KypyWay drivers with respect. The driver may terminate a Journey at their discretion in the event of:
In such cases, the full Journey price is charged and no refund is provided.
Smoking, including electronic cigarettes, is not permitted in any KypyWay vehicle. Consumption of food or beverages is permitted at the driver's discretion.
Passengers are responsible for damage caused to the vehicle during a Journey. The Client will be invoiced for repair, cleaning, or replacement costs as assessed by KypyWay following the Journey.
KypyWay carries valid commercial motor vehicle insurance covering passenger transport. In the event of an accident caused by driver negligence during a Journey, insurance coverage applies in accordance with the policy terms and applicable provincial law.
KypyWay's liability for service failures (missed pickup, delay, route error) is limited to a refund of the Journey price paid. KypyWay is not liable for consequential losses including missed flights, missed meetings, or costs incurred as a result of delays.
Clients are responsible for insuring their own luggage and personal effects. KypyWay is not liable for loss or damage to items left in vehicles or transported as part of a Journey unless caused by demonstrable driver negligence.
Corporate accounts are governed by these Terms and any additional terms set out in the account agreement signed at onboarding. In the event of conflict, the account agreement takes precedence.
The corporate account holder is liable for all bookings made under the account, including bookings made by authorised employees. The account holder is responsible for communicating these Terms to all users of the account.
KypyWay may suspend a corporate account for non-payment without prior notice. Access is restored upon settlement of the outstanding balance.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario.
KypyWay may amend these Terms at any time. The current version is published at kypyway.com/terms.html. Continued use of our services following a published amendment constitutes acceptance of the revised Terms. Corporate account holders will be notified of material changes by email.
For questions regarding these Terms: [email protected] · +1 (416) 555-0284