Booking Questions Answered

Submit a request through the booking form on the homepage or email us directly at [email protected]. Include your pickup location, destination, date, time, number of passengers, and any relevant flight or crossing details. We confirm bookings by email within 30 minutes during operating hours (05:00–23:00 ET).

Standard airport transfers can be booked as little as 2 hours in advance, subject to vehicle availability. Border crossings require a minimum of 4 hours' notice. For large group movements, events, or multi-vehicle bookings, we recommend at least 48 hours. Same-day bookings are accepted for corporate account holders outside these minimums.

Yes — and we recommend it. Include the return details in your booking request notes. Both legs are confirmed together and priced separately. If your return date is uncertain, note that and we'll hold the driver availability pending confirmation.

No. All KypyWay bookings are private — your vehicle carries only your party. We don't operate shared shuttle services or pool bookings. Every trip is point-to-point for the passengers in your booking.

Prices are fixed based on route, vehicle class, and time of day. Airport pickup fees, standard tolls, and parking are included in the quoted price. Extended wait times beyond 45 minutes (for border crossings) or beyond the free waiting window (45 minutes after flight lands for arrivals) are billed at an hourly rate disclosed in your confirmation.

The quoted price covers the base journey. Additional charges that may apply: extended wait time at borders (beyond 45 min free period), additional stops en route (quoted before departure), early-morning surcharge for pickups before 04:30, and inter-city journeys that cross into secondary coverage zones. All potential extras are listed in your confirmation email before the trip takes place.

We accept payment by email transfer (Interac e-Transfer), credit card (Visa, Mastercard), and corporate bank transfer for account holders. Payment is due at booking confirmation for individual clients. Corporate account holders are invoiced monthly. We do not accept cash payment in vehicles.

Yes, all quoted prices are in Canadian dollars (CAD) unless otherwise stated. For border crossing runs that include a significant US-side component, we may quote in USD for the US portion — this will be clearly indicated in the booking confirmation.

Cancellations made more than 24 hours before the scheduled pickup receive a full refund. Cancellations between 12 and 24 hours prior incur a 50% charge. Cancellations within 12 hours of the scheduled pickup are charged in full. No-shows are charged in full. Contact us as early as possible if your plans change — in genuine emergencies, we review on a case-by-case basis.

Minor changes (passenger count, small time adjustments) can be made at no charge up to 4 hours before departure. Route changes or date changes may affect pricing and are treated as new bookings if the change is substantial. Contact us by email or phone as soon as you know a change is needed.

We monitor your flight from the time it departs its origin. If your flight is delayed, your driver adjusts the pickup timing accordingly at no extra charge. You don't need to call us when your flight is delayed — we already know. The free waiting period for arrivals begins when the flight lands, not from the originally scheduled time.

Your driver will be at the arrivals hall with a name board displaying your name. For airports with multiple terminals, your confirmation will specify exactly where to go. If you exit customs and cannot locate your driver, call the number in your confirmation immediately — drivers are reachable at all times.

Executive Sedans accommodate 2 large suitcases plus cabin bags. Premium SUVs handle 4 large suitcases. Passenger Vans can take up to 8 large bags. If you're travelling with oversized equipment (skis, sports gear, music equipment), mention it at the time of booking so we can confirm the right vehicle class.

Child and infant seats must be requested at booking time. We carry rear-facing infant seats (0–13 kg), forward-facing child seats (9–18 kg), and booster seats. Specify the ages of children travelling and we'll confirm the right seat type. Child seat installation is done by the driver before your pickup.

Driver preference requests are accommodated for Enterprise corporate account holders and for clients who have travelled with us previously and noted a preference. We cannot guarantee a specific driver for standard bookings, but we can note preferences and fulfil them where scheduling allows.

Corporate accounts consolidate all bookings under a single billing arrangement. Your team books transfers as needed, and we issue one invoice at month-end with trip-level detail. A dedicated account manager handles all communication, and corporate account holders receive priority dispatch. See the Corporate Accounts page for tier details.

Yes. Corporate accounts support multiple bookers within the same organisation. Each booking is tracked by employee or cost centre depending on your preference. We can structure the reporting to match your internal expense process.

Yes. For clients who require confidentiality around travel schedules, routes, or passenger identities, we will sign a non-disclosure agreement before the account onboarding conversation. Contact us directly to arrange this.